We’ve built our business by having satisfied customers

At DFD your satisfaction is very important to us. We believe in providing you the customer with the very best service possible, with friendly and knowledgeable staff to take your calls and assist you in any way we can to make your DFD online shopping experience easier and more pleasurable.
We want you to come back to our store whenever you are thinking of any furniture purchases for your home or office so if you like what we do, please tell your friends, if for any reason you are not satisfied please do not hesitate to tell us!

Here are just a few of the hundreds of genuine emails and letters we have received from DFD customers...

“ Just a note to say how very pleased I am with the Antaris furniture for my study and many thanks for your excellent customer service. I shall be recommending you to all my friends and colleagues. Regards ”
G. Bladen-Clark

“ This is to thank you for your excellent service and prompt delivery of our Pine wardrobe. It arrived at 7.20am on Monday as arranged with your dispatch department, excellently packed. We are really pleased with the product and quality. Thanks again. Wish all companies I've dealt with this year were as efficient as yours! “
Mrs J. Robinson

“ Just wanted to drop you a line to thank you for such an informative service from you. The bed was delivered this morning. I shall be recommending discount furniture direct and using yourselves again in the future. Kind regards.”
L. Hinton

“ Just wanted to say thank you for my dining set. The service and delivery of this item was excellent and I just wanted to pass on my thanks to the whole team. Regards ”
Iram

“ Wanted to let you know that I have just received the bed - and it's absolutely gorgeous! Thank you so much for your help with ordering this, I know that the order wasn't straight forward and I am very grateful. We would definitely recommend your company to family and friends. Thanks so much - I know my son will be thrilled when he sees it!! “
L. Peake

“ Thank you for your quick response, I will have no problem in recommending your company to my friends and colleagues.”
D. Bloom

“ The order was delivered safely this morning, thank you, and now has a body snoring loudly on it (thank goodness I sleep in a different part of the house!). The bed is extremely substantial and considered excellent value for money. Your driver was most polite, helpful, courteous and above all - SMILING. Such a change from 99.9% of other delivery people. We are delighted with the bed, service and efficiency of your staff and would recommend you to anyone who may enquire about furniture. Thank you very much for an excellent service. Yours sincerely ”
Kim Lathaen (Ms)

“ Many thanks for excellent item, really nice.”
Kim Calveley & Brian Slater

“ I wanted to thank you for the Bush workstation which we purchased from you recently. I was impressed by the helpful staff (when phoning to arrange delivery), delivery on the day stated (at 07.15 in the morning!) and above all the quality of the workstation itself. We are very pleased with it, at such a reasonable price too. Many thanks! “
Jane

“ I would like to comment positively on the overall service we have received from Discount Furniture Direct. From the initial phone call to Sian in the office right the way through to delivery I was impressed by the level of professionalism and support given. The quality of the furniture is of very high quality providing us with excellent value for money. It has been a pleasure dealing with all your colleagues and we would recommend your company to others without any hesitation. Many Thanks,”
Mo

“ Hi Emma, the furniture has arrived and I am extremely happy with them. Thank you for all your help.”
Clive

“ Hi Just thought I’d send a thank you note for my order. I ordered a Silverline standard 2 door metal cupboard with shelves, and I’m very pleased with the product and service from you. Keep up the good work, and if I need anything in the future I’ll not hesitate to contact you. Thanks “
Andy.

“ Thank you for the e-mail. The delivery went really well. The furniture is really nice. I must admit your customer service has been excellent and because of the way you have dealt with me I would be ordering again from you. Regards,”
L. Monckton-Rickett

“ I would just like to thank you and your staff for the high standard of customer care. I would certainly recommend your company and look forward to ordering from you in the future.”
Julie

“ I have just received the replacement Snowden locker and with the help of Mark your delivery man we unpacked it and I am delighted with it. At the same time I would like to thank you for your help and also for the courteous phone call informing me of the delivery time. Thank you also to Mark for his care and good timing. Regards “
B. Bowen

“ Just to let you know I have received my order, and would like to complement you on your excellent service good prices good products and a very pleasant and obliging delivery driver. Many thanks “
G. Jones

“ Can I just say I have received my second order from you. I Placed the first last year for dining table and sideboard and had no hesitation in ordering a new bed frame from you. Your service is tremendous from the placing of my order to delivery nothing is too much trouble, that’s from your driver to your admin staff. I would have no hesitation in recommending you. Again many thanks.“
P. Conoboy.

“ Older son now slumbering happily on new bed, thank you. Happy New Year to all at DFD. Very happy with your service, thank you.”
S.Munn

“ To all concerned, Many thanks for a great efficient service and receiving of order on time as promised; the quality of the goods is fantastic; we will have no hesitation of recommending you in the future. Many thanks again to all involved,”
Mr & Mrs Kettle

“ Dear Sir, Many thanks for getting our order to us before Christmas. We are very pleased with quality and all items of furniture arrived safely. Your delivery man was most polite and was very careful in handling the packages I would ask you pass on our thanks to him. I will recommend your firm to friends and family. All the best for Christmas and the New Year “
J. P Stott

“ thought I'd send a quick message to note the excellent service which I received from DFD for a recent order. The information in arranging delivery was excellent and very accommodation to be able to deliver after "normal working hours" and also to arrange for a call shortly before delivery. The driver was excellent and a credit to the customer service level of the company and was able to deliver our furniture at 8pm at night which was convenient for myself as I had to be there to help with uplift to a second floor flat. Based on my experience this with my recent order I would most definitely use your company again if purchasing furniture and would also recommend you to friends. Many Thanks “
C Smith

“ Wanted you to know that order was delivered yesterday and we are delighted with the furniture. Exactly what we had hoped for. We were a bit nervous about ordering online without actually seeing the product but wish to thank you for being so efficient and for the quality of the items. Many thanks. Merry Christmas to one and all.”
John Piper

“ I just wanted to say a big thank you for the silver metal drawer knobs that arrived on Saturday. They have been fitted to the wardrobe doors and match perfectly with the rest of the furniture bought from you. Nikki is looking forward to the second order arriving, then the bedroom is finished. We will definitely be using you again, when the extension is finished, we will be looking for Office type furniture (Apr 2008). Also, your delivery driver was most helpful and pleasant. Once again thank you “
K. Baker & N. Edwell

“ I just wanted to say a big thank you for the bed which was delivered yesterday. We are really pleased with the quality of the bed and the delivery men were most helpful. thanks again Regards “
Jules

“ The cabin bed delivered and assembled as planned. The delivery drivers turned up on time and got on with the job. Please forward my thanks to them for their efficiency and getting the job done without a fuss.”
A. Day

“ I just wanted to thank you for dealing with my return so efficiently and promptly. I was really worried as this was my first big venture into internet shopping. Thank you once again.”
M. Coleman

“ Just wanted to say how pleased I am with the bedroom furniture, I honestly was not expecting such good quality for the price it was, I am a firm believer that you get what you pay for and as it was not very expensive I was expecting inferior quality. I thought the wrapping was excellent and the whole service first class. I work in Customer services and know from my own experience that people are very quick to complain but rarely give praise so I thought I would be an exception to the rule. Once again thank you very much and I shall certainly recommend your company and will not hesitate to buy from you again when needed. Many thanks “
J. Lynch

“ The goods arrived this morning - thank you very much for your excellent service. I hope to do business with you again. Thank you “
M. Maher

“ Just to say that my furniture has now arrived - and thank you i am extremely pleased with the quality of the goods i received and the immaculate condition they arrived in. Many thanks “
D Cornelius

“ Thank you for all your help in this, and please pass on a huge thank you to Nick for making up for all the trouble that we'd had. I would definitely recommend both DFD and Airsprung to family and friends for great customer support, and your online service is better than most shops. Many, many thanks for everything.”
Kathy

“ On 9th July I placed an order with your company for a dressing table, order ref above. Earlier this week I received a phone call to say it would be delivered yesterday, Thursday, between 8.00am and 12.00 noon. Delivery was made at 8.10am, I just wanted to compliment you on your excellent service, I will most certainly be a repeat customer. Regards “
C. Rock

“ This is a message for the attention of the superiors of Sian Ellis, I would like to say that through the purchase of my bed Sian has fielded all my calls, been incredibly helpful, and turned my initial concerns over a breakdown in communication to a fantastic buying experience. I have recommended Discount Furniture to my landlord and to my flat mate as i know they are in the market and mentioned her name as a point of contact. Once again thank you for making what is traditionally a frustrating purchasing experience a breeze Kindest Regards – “
S. Lewis

“ My order was delivered this evening. I am really impressed not only with the quality but with your delivery date (early) and also with your customer services throughout. I will certainly recommend you and your products. I am a silver surfer still working but past retirement so as you will no doubt find out the government isnt that generous with pensions so although working every penny counts so I did shop around before buying not only do you provide excellent quality goods but good sales response when I queried delivery times etc I really am tremendously impressed. My daughter is in the process of moving from an apartment to a house and she called earlier to "Inspect" and she will certainly be ordering from you in the very near future and i will be banging the drum for your company tomorrow at work. Again many thanks for all your help.”
P. Strong

“ Just a quick note to say the 4+2 chest of drawers arrived today as promised. Thank you for sorting out the problem for us. In my (long!) experience of Internet shopping I know things can go wrong. The important thing is how problems are dealt with, and you have been exemplary. We are very pleased with our new furniture. Thanks again and best regards “
J. Beresford

“ Would just like to say a massive thank you for my daughters princess bedroom! She absolutely loves it. It's her first bedroom (18months old) and one we will all always remember! Thank you for making it so special. Thank you for all your help.”
Victoria

“ Just a line to say how very pleased we are with our new Oakmere Dining Set we purchased from you. Delivery was quick and we are very pleased with the quality. Having been disappointed with furniture we have ordered recently from some very well known companies it is refreshing to have goods which are as described, not damaged and no parts missing. When we are looking for anything else in the future we will not hesitate to look at DFD first. Thanks.”
S. Lawrence

Catalogue > What Customers Say

Delivery Information Discount Furniture Direct Ltd run their own transport fleet of high-tech Mercedes Sprinters. The advantage of using our own vehicles dramatically reduces the risk of damage caused by every-day couriers. Your furniture is in safe hands from the minute it leaves our warehouse to the time is arrives safely in your home. We will contact you 24-48hrs prior to your delivery. You will also be given an AM or PM delivery slot at the time of booking in your delivery. If you would like a telephone call 1 hour prior to your delivery taking place, this can also be arranged upon your request. Every item in our range has its own unique delivery time that is updated daily to reflect any changes in the supply chain. Many items of furniture are manufactured to order or made abroad and the delivery time reflects the time it takes us to deliver it to your home. Some longer delivery times on certain products are not unique to Discount Furniture Direct Ltd, they are the norm with virtually all UK furniture retailers. By making and delivering your furniture to order we are able to offer you the broadest choice of furniture possible, allowing you to choose the item that is just right for you and which will give you pleasure for many years to come. Delivery Times Delivery times vary according to the product and the manufacturer. Approximate times are given at the top of every page and these may vary depending on how busy the manufacturer is when you place your order. We will of course endeavour to notify you as soon as possible of any delays we are made aware of. Generally, when more than one item is ordered, all items will be delivered at the same time. Delivery Costs We do not charge for delivery within mainland UK. Please contact the office on 0845 6002652 or email us for delivery charges to any other areas. Storage If you are having work done in your home please be aware that building projects are frequently delayed, so if you are unable to take delivery of your furniture when it is ready we will store it in our warehouse free of charge and deliver at a later date. Damage in Transit If your furniture sustains minor damage during shipping or contains a manufacturer’s defect you must inform Discount Furniture Direct Ltd within 48 hours of receiving the goods on 0845 6002652 or use the Contact Us page for other ways to get in touch. We will arrange for any parts to be sent to you or replaced if necessary. If items need to be returned please keep the original packaging. Note: All returns and repairs must be arranged through our Customer Service Department (we are unable to pay for returns which we have not authorized). Missing Items If any items you have ordered are missing from your delivery, you must inform Discount Furniture Direct within 48 hours of receiving the goods on 0845 6002652 or use the Contact Us page for other ways to get in touch.